Ans. The acronym 'RTGS'
stands for Real Time Gross Settlement, which can be defined as the continuous (real-time) settlement of funds
transfers. individually on an order by order basis (without netting). '
Real Time' means the processing of instructions at the time they are received rather than at some later time; 'Gross Settlement' means the settlement of funds transfer instructions occurs individually (on an instruction by instruction basis). Considering that the funds settlement takes place in the books of the Reserve Bank of India, the payments are final and irrevocable.
transfers. individually on an order by order basis (without netting). '
Real Time' means the processing of instructions at the time they are received rather than at some later time; 'Gross Settlement' means the settlement of funds transfer instructions occurs individually (on an instruction by instruction basis). Considering that the funds settlement takes place in the books of the Reserve Bank of India, the payments are final and irrevocable.
Q2. How RTGS is different from National Electronics Funds Transfer
System (NEFT)?
Ans. NEFT is an electronic fund transfer system that operates on a
Deferred Net Settlement (DNS) basis which
settles transactions in batches. In DNS, the settlement takes place with all
transactions received till the particular cut-off time. These transactions are
netted (payable and receivables) in NEFT whereas in RTGS the transactions are
settled individually. For example,
currently, NEFT operates in hourly batches. [There are twelve settlements from
8 am to 7 pm on week days and six settlements from 8 am to 1 pm on Saturdays.]
Any transaction initiated after a designated settlement time would have to wait till the next designated
settlement time Contrary to this, in the RTGS transactions are processed
continuously throughout the RTGS business hours.
Q3. Is there any minimum / maximum amount stipulation for RTGS transactions?
Ans. The RTGS system is primarily meant for large value
transactions. The minimum amount to be remitted through RTGS is ` 2 lakh. There is no
upper ceiling for RTGS transactions.
Q4. What is the time taken for effecting funds transfer from one account
to another under RTGS?
Ans. Under normal circumstances the beneficiary branches are
expected to receive the funds in real time as soon as funds are transferred by the remitting
bank. The beneficiary bank has to credit the beneficiary's account within 30
minutes of receiving the funds transfer message.
Q5. Would the remitting customer receive an acknowledgement of
money credited to the beneficiary's account?
Ans. The remitting bank receives a message from the Reserve Bank
that money has been credited to the receiving bank. Based on this the remitting
bank can advise the remitting customer through SMS that money has been credited to the receiving bank.
Q6. Would the remitting customer get back the money if it is not
credited to the beneficiary's account? When?
Ans. Yes. Funds, received by a RTGS member for the credit to a beneficiary
customer’s account, will be returned to the originating RTGS member within one
hour of the receipt of the payment at the PI of the recipient bank or before the end of the RTGS
Business day, whichever is earlier, if it is not possible to credit the funds
to the beneficiary customer’s account for any reason e.g. account does not
exist, account frozen, etc. Once the money is received back by the remitting bank, the original debit entry
in the customer's account is reversed.
Q7. Till what time RTGS service window is available?
Ans. The RTGS service window for customer's transactions is
available to banks from 9.00 hours to 16.30 hours on week days and from 9.00 hours to 14:00 hours on
Saturdays for settlement at the RBI end. However, the timings that the banks
follow may vary depending on the customer timings of the bank branches.
Q8. What about Processing Charges / Service Charges for RTGS
transactions?
Ans With a view to rationalize the service charges levied by banks
for offering funds transfer through RTGS system, a broad framework has been mandated as under:
a) Inward transactions – Free, no charge to be levied.
b) Outward transactions – ` 2 lakh to ` 5 lakh
- not exceeding ` 30.00 per transaction;
Above ` 5 lakh – not exceeding ` 55.00 per transaction.
Above ` 5 lakh – not exceeding ` 55.00 per transaction.
Q9. What is the essential information that the remitting customer
would have to furnish to a bank for the remittance to be effected?
Ans. The remitting customer has to furnish the following
information to a bank for initiating a RTGS remittance:
- Amount
to be remitted
- Remitting
customer’s account number which is
to be debited
- Name
of the beneficiary bank and branch
- The
IFSC Number of the receiving branch
- Name
of the beneficiary customer
- Account
number of the beneficiary customer
- Sender
to receiver information, if any
Q10. How would one know the IFSC number of the receiving branch?
Ans. The beneficiary customer can obtain the IFSC code from his
bank branch. The IFSC code is also available on the cheque leaf. The list of
IFSCs is also available on the RBI website (http://rbidocs.rbi.org.in/rdocs/RTGS/DOCs/RTGEB0112.xls).
This code number and bank branch details can be communicated by the beneficiary to the
remitting customer.
Q11. Do all bank branches in India provide RTGS service?
Ans. No. All the bank branches in India are not RTGS enabled.
Presently, there are more than 100,000 RTGS enabled bank branches. The list of
such branches is available on RBI website at: http://rbidocs.rbi.org.in/rdocs/RTGS/DOCs/RTGEB0112.xls.
Q12. Is there any way that a remitting customer can track the
remittance transaction?
Ans It would depend on the arrangement between the remitting
customer and the remitting bank. Some banks with internet banking facility
provide this service. Once the funds are credited to the account of the
beneficiary bank, the remitting customer gets a confirmation from his bank
either by an e-mail or SMS. Customer may also contact RTGS / NEFT Customer
Facilitation Centres of the banks, for tracking a transaction.
Q13. Whom do I can contact, in case of non-credit or delay in
credit to the beneficiary account?
Ans. Contact your bank / branch. If the issue is not resolved satisfactorily, complaint may be
lodged to the Customer Service Department of RBI
Q14. How can a remitting customer know whether the bank branch of
the beneficiary accepts remittance through RTGS?
Ans. For a funds transfer to go through RTGS, both the sending bank branch and the receiving bank
branch would have to be RTGS enabled. The lists are readily available at all
RTGS enabled branches. Besides, the information is available at RBI website (http://rbidocs.rbi.org.in/rdocs/RTGS/DOCs/RTGEB0112.xls). Considering that more than 110,000
branches at more than 30,000 cities / towns / taluka places are covered under
the RTGS system, getting this information would not be difficult.
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